FAQs

- Do you offer international shipping ? 

Yes. We do offer worldwide shipping with our trusted carriers. 

- How long does it take you to receive my order ? 

For domestic orders, it will take between 7 to 10 business days to receive your order. We fulfill order using USPS.

For international orders, it will take 10 to 20 business days to receive your order. We fulfill international orders with DHL.

Make sure to include your detailed billing information and unit number when you checkout. We are not responsible of lost packages after we fulfill them. 

- Can I return or exchange my product after I purchased it ? 

We do offer returns only for a store credit of the amount of the product your purchased. We do not process refunds, and the request has to be made within 60 days after the day of the purchase. We will ask you to ship us the product that you wish to return, in the same condition that your received it. 

- In case of returns or exchange, who pays for the shipment ? 

In case your return is approved, you will be responsible for the shipment fee.

- Do you offer free shipping ? 

We offer free shipping for the U.S only for any order above $75. 

For any other question please refer to Terms & Conditions or email us at info@lyvieapparel.com