FAQs

ORDERS/SHIPPING 

CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED? 

Although, we wish we could accommodate all changes, we fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. However, if your order is not yet shipped out, feel free to contact us and we will happily cancel your previous order or alter it by changing the size and/or color, so that you can get the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be changed if your order is placed.

DO I HAVE TO PAY CUSTOMS AND IMPORT CHARGES?

Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package. 

We also have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. To ensure there aren’t any surprise charges upon arrival to your country, you can contact your local customs office for current charges before you order.

DO YOU OFFER INTERNATIONAL SHIPPING?  

Yes. We do offer worldwide shopping with our trusted carriers. 

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?  

For domestic orders (with U.S territory), it will take between 7 to 10 business days to receive your order. We fulfill order using USPS.

For international orders, it will take 10 to 15 business days to receive your order. We fulfill international orders via DHL.

Make sure to include your detailed billing information and apartment number when you checkout. We are not responsible of lost packages after we fulfill them. 

DO YOU OFFER FREE SHIPPING? 

We offer free shipping for the U.S only for any order of $75 or more. 

RETURNS/EXCHANGES 


WHAT IS YOUR RETURN/REFUND POLICY? 

Items purchased from L Y V I E  may be returned for store credit within 90 days from the delivery of your package. All items must have their original tags attached and be unworn and unwashed. 

Any exchanges must be for products of equal or lesser value. If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit. 

If a product you are requesting is out of stock at the time the return arrives, you will be issued store credit for that product. Please list alternative options on the return form if you prefer a direct exchange. 

*If a product is individually marked as final sale, that voids the standard return policy.


IN CASE A RETURN IS ACCEPTED, WHO PAYS FOR THE SHIPMENT FEES?

In case your exchange or store credit is approved, you will be responsible for the shipment fee, unless it's a defected or misplaced product(s). In this case we will be paying for shipment fees. 

Please visit https://www.lyvieapparel.com/pages/returns-exchanges for further assistance.