Returns & Exchanges

Our mission is to provide you a great service and make sure that you are satisfied with the products you purchased with L Y V I E. We highly encourage you to make sure that the products, sizes and colors that you select fit your needs before proceeding to the checkout. And we invite you to refer to the products description or contact us directly by email if you have any question or concern. 

*Please note, that for any return to be processed, all items must have their original tags attached and be unworn and unwashed.

• You will be responsible for paying postage on any returns or exchanges.

• Refunds are for store credit only. We do not issue credit card refunds. 

• If you would like to return an item for any reason other than mispacked or defective products, we can issue store credit in the form of an electronic gift card that you can use towards a future purchase. The store credit applied is for the purchase price of the product only and does not include any shipping fees charged for delivery. The store credit gift cards do not expire and can be used with a discount code. 

• You will have 90 days from delivery of your package to file a return claim with our customer service. 

• If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement. We will provide a prepaid return label for our U.S. customers to retrieve the item. If international, please contact us and we will let you know next steps. As soon as we can see there's an update on the tracking back to our facility we will send out a replacement. 

• For specific cases, if you ordered an item and wish to change the size and/or the color, please email us within 48h in order for us to process your request and make the necessary changes. Notice that we cannot guarantee that the order will be altered after it has been made. We will let you know by email if the changes are approved.

To begin processing any type of return, please contact our Customer Service team and provide your name, the order number or proof of purchase, and the reason for returning the product. You can use the form below to start your return request. 

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